Privacy Policy
Last Updated:12/02/2026
1. Introduction
MBY Logistics (“MBY Logistics”, “we”, “our”, “us”) is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your data when you:
-
Request a quote
-
Book a shipment
-
Use our courier, cargo, air, sea, or container services
-
Contact us through our website, WhatsApp, phone, or email
By using our services, you agree to the terms outlined in this policy.
2. Information We Collect
We collect only the information necessary to provide our logistics services effectively.
A. Personal Information
-
Full name
-
Phone number / WhatsApp
-
Email address
-
Pickup and delivery address
-
Company details (for business shipments)
-
Identification (when required for compliance)
B. Shipment Information
-
Shipment category
-
Item description
-
Weight and dimensions
-
Declared value
-
Origin and destination
-
Tracking reference numbers
-
Delivery confirmation details
C. Payment Information
-
Payment confirmation details
-
Proof of payment (screenshot or receipt)
-
Transaction reference numbers
We do not store full banking credentials or sensitive financial details.
D. Technical Information
-
IP address
-
Device and browser type
-
Website usage data (for system improvement)
3. How We Use Your Information
Your information is used strictly for operational purposes:
-
Preparing and issuing shipment quotes
-
Booking and coordinating shipments
-
Processing payments and verifying transactions
-
Generating invoices and receipts
-
Providing shipment tracking updates
-
Coordinating with freight carriers and partners
-
Managing delivery confirmation
-
Resolving issues, delays, or claims
-
Complying with legal and customs regulations
We do not sell or rent your personal data.
4. Data Sharing
We may share necessary shipment information with:
-
Air and sea freight carriers
-
Customs authorities
-
Warehouse partners
-
Transport and last-mile delivery partners
-
Payment processing providers
Information shared is limited to what is required to complete your shipment or meet legal obligations.
5. Data Protection & Security
We implement reasonable security measures including:
-
Controlled access to internal systems
-
Restricted access to client records
-
Secure storage of shipment documents
-
Password-protected operational tools
Only authorized staff members can access client data.
6. Data Retention
We retain shipment and transaction records for:
-
Operational reference
-
Legal and compliance requirements
-
Customer support history
-
Repeat client processing
Clients may request data updates or corrections where applicable.
7. Your Rights
You have the right to:
-
Request access to your stored information
-
Correct inaccurate personal data
-
Request deletion of data (where legally permitted)
-
Withdraw consent for marketing communication
To make a request, contact us directly.
8. Restricted & Compliance Information
For regulatory and safety reasons, shipment details may be reviewed to ensure compliance with:
-
Export/import regulations
-
Restricted goods policies
-
Carrier requirements
Providing false shipment information may result in service refusal.
9. Changes to This Policy
We may update this Privacy Policy when our services or regulations change. The updated version will be published on our website with a revised date.
10. Contact Us
For privacy-related questions or requests:
Douala Office
Between the ACEP microfinance institution and the orange market on the old Bonaberi road (Besseke).
Bamenda Office
All saint Bayelle Parish Building 1st floor Room 11, Mobile Nkwen-Bamenda.